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Terms of use

Terms of use App EventHotels


The following terms and conditions apply to the use of the EventHotels app (hereinafter “App”), a service of DITO Hotel Management GmbH & Co. KG, Konrad-Adenauer-Ufer 5, 50668 Cologne (hereinafter “EVENT”). The App enables convenient check-in via smartphone as well as the provision of further personal data during the check-out process. In addition, the operator can inform you in the app about the status of your booking and any changes.

To ensure smooth operation of the app, the following terms of use must be observed. You can find them displayed in the app.

1.              Use of the App

1.1       The app can be used without a separate registration. Full access is possible with the use of the individual reservation data.

1.2       You can check in to your booked hotel by using the app. For this purpose, the core data of your booking (reservation number, last name, hotel concerned as well as data on your credit card and your contact details) is required.

1.3       Before you complete your check-in, the app provides you with a summary of your booking. You can see the booked hotel, your booking period and (if applicable) the deposited credit card including the deposit amount.

1.4       Under your booking summary there is also information about your obligations according to §§29, 30 Federal Registration Act (Bundesmeldegesetz). To complete the check-in, you must confirm that you have understood these regulations and are willing act accordingly. This is done by clicking the respective confirmation button.

1.5       With the completion of the check-in, a deposit amount is reserved on your bank account. There will no debit or withdrawal from your account yet. Only at the check-out the actual amount due is paid via the selected payment method

1.6       You have the option to provide a different credit card or a second address during the check-out process.

1.7          Once you have checked in, you can use the app to view data such as room number or additional services booked. If the respective hotel makes changes to the aforementioned data (for example, changes to the room), you can also view these via the app.

2.              Data safety via 3D-Secure

Da Sie während des Check-in-Vorgangs vertrauliche Daten zu Ihrer Kreditkarte angeben, verpflichtet Sie der EVENT zur Nutzung des 3D-Secure-Vefahren zur starken Kundenauthentifizierung. In diesem Verfahren müssen Sie als Gast den Bezahlvorgang in Ihrem Online-Banking-Account noch einmal mittels TAN bestätigen. Dazu müssen Sie sich in Ihren Account mit der von Ihnen gewählten Authentifizierungsmethode (Fingerabdruck, Passwort etc.) einloggen. Das Verfahren wird durchgeführt von dem E-Geld- und Zahlungsinstitut PAYONE GmbH, Lyoner Straße 9, 60528 Frankfurt am Main. PAYONE übernimmt dabei die sichere Weiterleitung und Abrechnung von Kreditkartentransaktionen mit internationalen Kreditkartenunternehmen. Since you provide confidential data on your credit card during the check-in process, EVENT requires you to use the 3D Secure procedure for strong customer authentication. In this procedure, you as a guest must confirm the payment process in your online banking account by using an additional authentication. To do this, you must log in to your account using the authentication method you have chosen (fingerprint, password, etc.). The procedure is carried out by PAYONE GmbH, Lyoner Straße 9, 60528 Frankfurt am Main, Germany. PAYONE handles the secure forwarding and settlement of credit card transactions with international credit card companies.
For more information on the procedure, on PAYONE and on what data is collected and forwarded to what extent, please refer to the privacy policy of PAYONE https://www.payone.com/DE-de/dsgvo.

3.             Obligations while using the App

3.1      The content, information, design and infrastructure of the app under exclusive rights to EVENT. By using the app, you agree to refrain from modifying, copying, distributing, publishing or selling any information in and software of the app.

3.2       You must not violate any legal regulations while using the app. Therefore, the following actions are prohibited:

3.2.1       to use the app to retrieve and distribute immoral or illegal content, in particular content that is offensive, threatening, glorifies violence, is harmful to minors, pornographic, racist, incites hatred or otherwise criminal;

3.2.2       to distribute viruses, malware or other malicious software or programs that interfere with the app itself, EVENT’s network or systems or intercept other users’ data;

3.2.3       otherwise attempt to gain unauthorized access to or interfere with the systems or data of the Event or to gain unauthorized access to or interfere with other users accounts or data;

3.2.4       make false or fraudulent bookings, as well as attempt to impersonate any other person or entity;

3.2.5       to use the name, logo, trademark or distinguishing marks of EVENT or any of its affiliates without permission;

3.2.6          to use the app to disseminate any form of unauthorized advertising.

4.              Liability

4.1          You use the app at your own risk.

4.2          Event is liable, to the extent permitted by the applicable law, only in cases of gross negligence and intent, breach of essential contractual obligations (cardinal obligations) and personal injury (life, body, health).

4.3          In the event of a slightly negligent breach of cardinal obligations, liability shall be limited to the amount of the damage that is foreseeable and typical, insofar as this is permitted by law and under the applicable law.

4.4       The aforementioned limitations of liability also apply to the personal liability of EVENT’s employees, vicarious agents, representatives and bodies.

5.             Indemnification

5.1       You will indemnify EVENT, to the extent permitted by the applicable law, from and against any and all damages and claims of third parties based on any unlawful use of the App by you and/or any violation of these Terms of Use.

5.2       You agree to reimburse EVENT for all costs incurred by EVENT as a result of third party claims. Reimbursable costs also include the costs of legal defense.

6.              Privacy

Please find further information regarding the processing of personal data via the here.

7.             Help & Support

For questions, suggestions or to contact EVEN, please use the contact details provided in the imprint.

8.              Closing provisions

8.1       The law of the Federal Republic of Germany shall apply exclusively, to the extent permitted by law and the applicable law, excluding the UN Convention on Contracts for the International Sale of Goods. The statutory provisions on the limitation of the choice of law and on the applicability of mandatory provisions shall remain unaffected.

8.2       In the event that an individual provision of these term and conditions is invalid, this shall not affect the validity of the remaining provisions.

8.3       EVENT is entitled to change the terms of use at any time with effect for the future if this is required due to change of applicable law or due to technical or functional adjustments to the app. EVENT will notify you of any change in a timely manner. If you do not object to the change within 30 days and continue to use the app, any amendments are considered accepted. You will therefor be informed via the app.

8.4       EVENT is not willing or obliged to participate in a dispute resolution procedure before an EU consumer arbitration board.

Last amended: January 2022